My remote isn't working

Troubleshoot remote/mouse issues

• RED = Low battery and needs to be charged using the charging cord provided
• GREEN = battery is charged and ready to use
• RED/GREEN and FLASHING = the remote has a charge but no active connection with the receiver; check that the USB receiver is plugged into the TRAZER unit

CHECK MOUSE DEVICE:

1. Ensure that the mouse USB receiver is plugged into one of the four USB slots on the side of the TRAZER.
2. When clicking the mouse buttons does the indicator light turn on?
   • If the light is a solid color continue to step 3
   • If the light is flashing repeat step 1
   • If there is no light, plug the charge cord into the remote and then into one of the four USB slots to charge.
3. Once the USB receiver is plugged in and the indicator light is solid, click the "turn off mouse button" to activate the cursor.
4. If the remote is still not responding to any input, continue to Mouse Device Troubleshooting.

MOUSE DEVICE TROUBLESHOOTING:

1. Remove the mouse receiver from the USB slot on the TRAZER Unit and reconnect to one of the other four USB slots and check the mouse device again.
2. If there's still no response, remove the receiver and power down the TRAZER unit; power on the TRAZER unit and allow the software to load fully. Plug the receiver into one of the four USB slots and check the mouse device again. 

If the remote is still not correctly functioning please get in touch with TRAZER Support.