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WELCOME TO

TRAZER XP 

GET STARTED WITH YOUR MOBILE SYSTEM

Welcome to TRAZER! We are excited to have you join our community and can't wait for you to start exploring all the incredible features and possibilities that TRAZER has to offer. Our team is here to provide you with all the resources and information you need to ensure a seamless and enjoyable experience.

Follow the step-by-step setup guide below and feel free to reach out if you need any assistance along the way. You can find our Support Team's contact information at the bottom of the page.

Let's get started!

STEP 1

Set up your TRAZER Admin Account

 

Once your Admin profile has been created, you will receive an email from support@trazer.com. Follow the link to set your password, verify your email address, and set a 4 digit PIN. This is required before logging in to the TRAZER XP Software Application or Portal.

Admin Profiles will be created before shipment for the Super Admin and Site Admin designated at point of sale. If you have not received an email, please check your junk folder before contacting Support for assistance.

STEP 2

Unbox your Shipment

Open the boxes included in your shipment to locate the Quick Start Guide and ensure you have all items before proceeding. 

  1. TRAZER XP Unit
  2. Accessories: Keyboard with receiver, Remote with receiver, Heart Rate Monitor, Power Cord, Power Supply, and HDMI/Mini Display Cord
  3. Onkron Mobile Stand
  4. TV (43" or 55")

STEP 3

Build the Mobile Stand

Follow the manufacturer's written installation instructions or watch the instructional video.

  For proper TRAZER XP placement, position the bottom tray securely beneath the stand's cross beam, ensuring it is attached at the highest point possible. The tray should be approximately 28.5" from the floor. The top tray must be secured a minimum of 8" above bottom tray.

STEP 4

Mount the TV on the Mobile Stand

Follow the manufacturer's written installation instructions or watch the instructional video to mount the TV.

STEP 5

Set up the TRAZER XP Unit & TV

Once the stand and TV are installed, it is time to connect the TV and accessories, power up the unit, and connect to the internet.

STEP 6

Connect TRAZER XP to your Internet

Before you can register the unit and begin utilizing the system, you will need to connect the unit to your WiFi.

STEP 7

Register the TRAZER XP Unit

A verified Admin will need to register the TRAZER unit to associate it to your location. Use your login credentials established in Step 1, along with the SKU labeled on the back of the unit to follow the steps in this short video to register your TRAZER unit.

Setup Complete!

WHAT'S NEXT?

Your Customer Success Representative will be reaching out to start the onboarding process with your team.

NEED HELP?

Our Support Team is available to assist you with setup. 

  • CALL US

    We're available from 9am - 5 pm EST Monday through Friday at 440-925-7852.

  • EMAIL US

    Submit a support ticket by emailing support@trazer.com and we will respond as soon as possible.

  • MEET WITH US

    Schedule a video call for step-by-step assistance that is convenient for you here.